Welcome to Golden Tours. By accessing or using our website and services, including hotel bookings, sightseeing tours, and airport transfers, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any booking.
1. General
Golden Tours acts as a travel service provider and booking facilitator for hotels, sightseeing activities, and transportation services. By using our website or services, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements.
2. Bookings & Confirmation
- All bookings are subject to availability at the time of confirmation.
- Prices displayed on the website are subject to change without prior notice.
- A booking is considered confirmed only after full or partial payment (as applicable) is received and a confirmation voucher is issued.
- Customers are responsible for providing accurate booking details, including travel dates, passenger information, and contact details.
3. Payments
- Payments must be made through the payment methods available on our website or as advised by our team.
- All payments are processed through secure third-party payment gateways.
- Golden Tours does not store credit/debit card or payment gateway details.
4. Cancellation & Refund Policy
- Cancellation and refund policies vary depending on the hotel, transfer, or sightseeing service booked.
- Any applicable cancellation charges will be clearly mentioned at the time of booking.
- Refunds, if applicable, will be processed within a reasonable time after confirmation and will be made to the original payment method.
- No refunds will be provided for no-shows or unused services.
5. Sightseeing & Activities
- Sightseeing tours may be shared (SIC) or private, as mentioned in the product description.
- Entry tickets, national park fees, or additional charges not included in the package must be paid directly at the destination.
- Tour timings, itineraries, and inclusions may change due to weather, operational issues, or local regulations.
6. Airport Transfers
- Transfer services are provided as one-way or round-trip, as specified at the time of booking.
- Customers must be available at the agreed pickup location and time. Delays may result in waiting charges or cancellation without refund.
- Luggage allowance is subject to vehicle capacity. Excess luggage may require an upgrade at additional cost.
7. Hotels
- Hotel check-in and check-out times are governed by the hotel’s policies.
- Any additional services or damages at the hotel are the responsibility of the guest and must be settled directly with the hotel.
- Golden Tours is not responsible for changes or issues arising from hotel management decisions.
8. Travel Documents & Responsibilities
- Customers are responsible for ensuring valid passports, visas, travel permits, and other required documents.
- Golden Tours will not be liable for denied boarding, entry refusal, or travel disruption due to incomplete or invalid documentation.
9. Limitation of Liability
Golden Tours shall not be held liable for:
- Delays, cancellations, or service disruptions caused by airlines, hotels, transport operators, or third parties
- Loss, injury, accident, or damage arising during travel
- Natural disasters, weather conditions, strikes, government restrictions, or force majeure events
10. Website Usage
- All website content, including text, images, logos, and design, is the property of Golden Tours and may not be copied or reused without permission.
- Misuse of the website, including fraudulent bookings or unauthorized access, may result in legal action.
11. Changes to Terms & Conditions
Golden Tours reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website or services indicates acceptance of the updated terms.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable local laws. Any disputes shall be subject to the jurisdiction of the relevant courts.
13. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Golden Tours
Email: info@goldentours.com
Phone / WhatsApp: +91 98904 53513
Address: 109, Rewal Plaza Beside Kadbi Square Metro Station, Kamptee Road, Nagpur – 440014.